Contact the Editorial Desk
A route to the right people, whether you need the broker, a correction, or the editors.
Partner's licencesBroker Support
A reader wrote in last month after a withdrawal from a trading account had not arrived. They had found our review of Capital.com, assumed we were the broker, and sent us their account number. We are not the broker, and we cannot see accounts, move funds, or reset a login. That message belonged with the firm's own client support, which is the only place where a specific account can be looked at.
If your question is about an open position, a deposit, a withdrawal, verification documents, a platform login, or anything else tied to your own account, please go directly to Capital.com's official website and use the support channels published there. The same applies to complaints about the firm's service. We do not pass messages on to the broker, and we cannot act as an intermediary in a dispute.
Our pages describe what the firm offers and how it operates for readers in Australia. They do not replace the firm's own terms, client agreement, or support desk.
Press and Partnerships
Enquiries from journalists, researchers, and publishers are welcome. If you are writing about how broker reviews are produced, or you need context on our editorial process, describe your deadline and what you are working on in the contact form on this site, and the editors will route it to the right person.
We also receive requests from firms and agencies about partnerships, advertising, and sponsored content. Those enquiries go to the business side, not the editorial desk. Editorial decisions about what we publish, and how we rate a broker, are made separately from any commercial conversation. A partnership request will not change a review, and it will not buy a better rating.
We do not publish contact details for individual staff, and we do not accept unsolicited guest posts or link placements.
What the Editors Answer
The editorial desk answers questions about the material we publish: how a review was put together, why a particular factor was weighted the way it was, what sources were used at the time of writing, and when a page was last updated. If you want to understand the method behind a rating, or you are checking whether a page reflects the current state of the firm's offering, that is a fair question for us.
We also read messages from readers who want to point out that something on the site is out of date, unclear, or missing. Those notes are useful, and they are read by the people who write the pages. We cannot give a timeline for every change, and not every suggestion will be adopted.
What we do not do is answer questions about your own money, your own account, or what you should do next. We do not provide financial advice, and we do not comment on individual circumstances.
Factual Corrections
If you believe a factual statement on the site is wrong, send a correction through the contact form on this site. Put the page title and the specific sentence in your message, state what you believe the correct position is, and include a source the editors can check, such as a regulatory notice, a published fee schedule, or a dated page from the firm's own website.
We look at corrections against the source material and against the date the page was published. If the point is confirmed, the page is amended and the update is noted. If the point is disputed, we say so in reply. We do not remove accurate material because a firm would prefer a different emphasis.
Corrections are handled by the editorial team, not by the broker, and a request from a firm is treated the same way as a request from a reader.
Languages and Limits
The desk reads and replies in English. Messages in other languages may be understood, but a reply is not guaranteed, and the published pages are written in English for readers in Australia. If you write in another language, keep the message short and include the page title in English so it can be matched to the right review.
There are limits to what we can do. We cannot answer account issues, cannot confirm whether a particular person is a client of the firm, cannot verify identity documents, and cannot comment on a live complaint. We cannot give advice on whether to open an account, how to trade, or what a product means for your situation. We are an independent editorial site, not the broker, not a regulator, and not a financial services provider.
